📄 Feedback Policy – GOLFCARTRENTALS.ORG
Feedback Policy
At GOLFCARTRENTALS.ORG, customer feedback is an essential part of how we build trust, maintain high-quality service, and continually improve our rental experience. This Feedback Policy outlines how reviews are collected, displayed, moderated, and used across our platform.
We believe in honest, constructive feedback that benefits both renters and our local agents.
1. Who Can Leave Feedback
Only customers who have completed a verified booking through GOLFCARTRENTALS.ORG may leave a review.
We do not allow anonymous or third-party feedback.
Each booking allows for:
2. Types of Feedback Allowed
Users can provide:
A star rating (1–5 stars)
A written review (optional, up to 1,000 characters)
Tags or badges (e.g., “Clean Cart,” “On-Time Delivery,” “Friendly Agent”)
All reviews should reflect genuine rental experiences and be submitted within 14 days of the rental period ending.
3. Review Guidelines
To ensure fairness and integrity, all reviews must:
Be respectful and non-abusive
Focus on the cart, service, or agent performance
Avoid personal attacks or unrelated content
Contain no profanity, hate speech, or discriminatory remarks
Not disclose private information (addresses, phone numbers, etc.)
Reviews that do not meet these standards may be removed.
4. Moderation & Removal of Reviews
We reserve the right to remove or modify reviews that:
Violate our content policy
Contain false or defamatory claims
Are proven to be fake, spam, or retaliatory
Are submitted by users who did not complete a rental
Agents may request a review investigation by emailing reviews@golfcartrentals.org with supporting documentation.
5. Agent Responses to Reviews
Local agents are encouraged to respond to customer feedback professionally. Responses may include:
Acknowledgments or apologies
Clarification of the situation
Offers to resolve issues offline
All responses are subject to the same moderation standards.
6. Review Editing & Revisions
Customers may edit their review once within 7 days of posting if:
Edits will be timestamped and displayed transparently.
7. Use of Feedback in Agent Ratings
Agent ratings are calculated using an average of recent verified reviews and are used to:
Determine search ranking within the platform
Qualify agents for premium placement and seasonal promotions
Flag accounts for customer service intervention if negative trends occur
8. Dispute Resolution for Negative Reviews
If a dispute arises over a negative review, both the customer and agent may submit their perspective to our support team. We may:
Mediate communication between both parties
Remove the review if it’s found to be in bad faith or factually incorrect
Offer a resolution credit if warranted
9. Platform Feedback
If you have general feedback about the website, app, or support experience (not related to an individual rental), please submit it via:
feedback@golfcartrentals.org
or use our in-app feedback form.
This helps us prioritize platform improvements and feature updates.
10. Contact Us
For review moderation requests or feedback concerns, contact:
GOLFCARTRENTALS.ORG Feedback Team
